You can picture a small trader in a district town who is owed money by a supplier. He opens an app on his phone, types out his complaint and answers a few questions. Within minutes the screen offers him a settlement, with a bright green “Accept” button underneath. Is that an offer or a ruling?
Online dispute resolution should leave room to say no
A Long Form Opinion Article
Moheuddin Sarkar Ovi
Moheuddin Sarkar Ovi is a law strudnt, Bangladesh University of Professionals (BUP), Dhaka, Bangladesh. He can be reached at mdmoheuddinsarkarovi@gmail.com.
