Picture a small trader in a district town who is owed money by a supplier. He opens an app on his phone, types out his complaint, and answers a few questions. Within minutes, the screen offers him a settlement, with a bright green “Accept” button underneath. Is that an offer or a ruling? Can he speak to a real person before he taps? Nobody has told him. Does the online dispute resolution (ODR) ensure justice always? These are some quiet dangers of ODR. Convenience often turns into disadvantages without anyone noticing. Online dispute resolution, a dispute resolution system that resolves…
Author: Moheuddin Sarkar Ovi
Moheuddin Sarkar Ovi
Moheuddin Sarkar Ovi is a law strudnt, Bangladesh University of Professionals (BUP), Dhaka, Bangladesh. He can be reached at mdmoheuddinsarkarovi@gmail.com.